PAY YOUR ASSOCIATION DUES ONLINE

Keystone Pacific is now accepting association payments online. This new service is available by using the billing account inquiries feature. To be redirected to the account online page, please click here.

All payments require a bank routing number in addition to a checking, savings or money market account number.

Credit card payments are not accepted through this online service. Payments submitted online will be processed daily.

If you have questions about this service or regarding your account number and password, please contact customer service at (949) 833-2600.

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CUSTOM HOME MAILBOX SPECIFICATIONS

To reflect the current United States Postal Service (USPS) specification for the Custom Mailboxes at Shady Canyon, the Design Guidelines section on Mailboxes, page 86, is being revised to the following: 

  • The face of the mailbox shall be located so it is right against the curb.  
  • The height from the bottom of the curb to the bottom of the receptacle shall be 42".  The maximum is 48”.
  • Mailboxes shall be 24” to 30” wide by a maximum of 60” high.
  • Mailboxes shall match the architectural style of the house.
  • If a lock is used on a mail receptacle, the receptacle must have a slot large enough to accommodate the normal daily mail volume.

Please note that it is the Lot Owners’ responsibility to confirm with the USPS that heir mailbox meets current specifications.  If you have any questions, please contact Julie Huster at (949) 453-4928.  Thank you!

 

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REVISED CUSTOM LOT DESIGN GUIDELINES

The Design Guidelines, Volume I pertaining to the Custom Lots have been revised to add a new area. The revisions do not affect any existing homeowners that have not closed escrow yet. You may review the guidelines on the design guideline page. To request a copy of the guidelines on a CD, please e-mail your manager, Shana, at saaberg@keystonepacific.com

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CONSTRUCTION SITE THEFTS

Please click here for the notice from the Irvine Police Department.

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WEBSITE LOGIN INSTRUCTIONS

Browser Compatibility: her

The website login feature can only be viewed with Internet Explorer 4.0 or higher.

To download the latest Internet Explorer browser, please click here.

Firefox and Netscape browser users, please read these instructions to download a plug-in to run this website from within a Firefox or Netscape browser.

New Users:

Please refer to your billing statement for your User Name and Password. The User Name and Password to sign onto this website is the same User Name and Password as your Billing Account. Should you decide to change your password, your new password will not be reflected on future billing statements.

Forgot password?

Please click here to obtain your password via e-mail. In order for the system to e-mail your password, the e-mail that you enter must match the e-mail on our records. Please call Customer Service at (949) 833-2600 if you need assistance with resetting your password.

Still not able to log on?

Please call Customer Service at (949) 833-2600.

If you experience technical page errors, please send an e-mail to websupport@keystonepacific.com and please note in the e-mail the error message displayed on page.

Thank you and we apologize for any inconvenience.

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PARKING PLAN FOR PHASE I, TRACT 15941

Parking Plan (click on link)

Attached you will find a parking plan for Phase I, Tract 15941 that shows what sides of the street are designated as No Parking Zones and what sides of the street vehicles can park on. Please inform guests and contractors which sides of the street they can park on. The roving patrol will help to enforce the street parking and issue citations to those vehicles that are parking in No Parking Zones. Seeing as there are several residences that have been completed on Blue Heron and Black Hawk in this phase, please be courteous and try not to park in front of them. Thank you!

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ADD TEMPORARY/PERMANENT GUEST GATE ACCESS:
www.gateworksguest.com/community.php

The GateWorksGuest.com system allows residents access to update and edit their personal guest information via the Internet rather than faxing a list to the gate. At this time there is no limit to how many temporary and permanent guests you can include on your gate access form.

When you go online to www.gateworksguest.com/community.php, select Shady Canyon from the "Available Community" pull-down menu. You will then come to a screen that asks for your phone number and password.  You will need to enter your ten digit phone number which includes your area code.  Do not include the parentheses or dashes, just numbers such as 9497251234.  Your password should be the password that you wrote on your gate access form. 

If you cannot remember your password, please call the gate or management to verify what your password is and type it in lower case.  At the top of the next page you will see home, settings, guests, contacts, history and logout.  Click on guests and from here you can add or delete new temporary or permanent guests.  Please contact management at (949)679-5660 if you have any questions.

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PATIO/BBQ AREA/RECREATIONAL FACILITY

If you would like to reserve the recreation facility/patio/BBQ area, please contact Julie Haye at (949) 679-5557.  You can also obtain a rental application from the website under Forms. You will have to check out the key and return it to the recreation facility at the west gate and you need to enter/exit the facility through the side door near the pool gate and not through the front double doors. For your convenience please find a copy of the new rental application.


Please click on the images to enlarge.

 

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TIMELY REMINDERS

  • Homeowners, when you need an additional transponder or a replacement transponder you can go to the west gate and obtain them there. Please, pay by check and make it payable to Shady Canyon Community Association. The gate attendants will not accept cash.
  • Homeowners need to remind their contractors that all construction/deliveries must enter the community through the east gate.
  • Residents should keep their pets on leashes when walking them and please pick up after them.

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FRONT YARDS IN THE VILLAS

Please keep in mind that the front yards in the Villas are maintained by the Association. Homeowners shouldn't be watering their front yards, removing plant material, installing plant material, etc. If you have a concern about your front yard, such as it not being watered enough, being over watered, bare areas, diseased/dead plant material, lack of detail please contact Julie Haye at Keystone Pacific Property Management at (949) 679 -5557 or jhaye@keystonepacific.com.

Julie will fax a work order request to the landscaping company. The landscaping company will respond back to her and she will respond back to you. The plant material that is in your front yards is drought tolerant and does not require a lot of water so if you are also watering your front yards, you may be damaging plant material and may be responsible for replacement of it if it dies due to over watering.

If you do not like the plant material in your front yard and would like to make a change, please contact Sherry Salazar, the architectural coordinator at (949) 679-5556 and she will explain to you that you will need to draw up a plan showing what kind of plant material and how many of each you would like to replace your current plant material with and it would need to be approved by the Design Review Committee (DRC). You would be responsible for paying to change your front yard and it would need to be installed by Valley Crest Landscape Maintenance, the Association's landscaping company.

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REAL ESTATE OPEN HOUSES

Homeowners should be directing their agents to contact Julie Haye with Keystone Pacific Property Management, Inc. to schedule open houses and broker previews. Requests should be made in writing and faxed to Keystone Pacific at least one week prior to the event. Requests can be faxed to (949) 679-5662.

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GATE SYSTEM

The gates at the East Entry, West Entry, Copper Creek, Sage Creek and future Canyon Creek have all been changed from the existing system to a new system. Along with the change in systems come new transponders. The new transponders are approximately the same size as the ones you currently have. However, the new devices need to be affixed to your windshield in order to allow the system to read them.

The following answers some questions regarding the new transponders and access system:

Question: Is there a limit to the number of transponders I can have?
Answer: Each household will receive two transponders free of charge. Additional transponders will cost $55.00 each, just as with the existing transponder system.

Question: Can I transfer my transponder from vehicle to vehicle?
Answer: No. The transponder is registered to a specific vehicle. If it is removed from the windshield of your vehicle for any reason it will become deactivated. If this happens, you will need to return the transponder for an exchange and a new transponder will be installed for a fee of $55.00.

Question: What happens when I buy or sell a vehicle?
Answer: You will need to remove the transponder from the old vehicle and replace it with a new one when you register the new vehicle with Keystone Pacific Property Management. The cost for this replacement is $55.00.

Question: What if my vehicle and/or transponder are stolen?
Answer: Notify Keystone Pacific Property Management immediately. Any lost or stolen transponders will be subject to a $55.00 replacement fee.

Question: What if I move out of Shady Canyon?
Answer: Return your transponder to Keystone Pacific Property Management when you move or ensure that your deactivated transponders are transferred through escrow to the new owner. The new owner will need to bring them in to have them activated and placed on their vehicles.

Question: Will the transponder interfere with the GPS system in my car?
Answer: No. The frequency of the new transponder should not affect your GPS system.

Question: What do I do if my car is in the shop for repairs and I am using a rental car or borrowing a vehicle from family or friends?
Answer: If you do not have your vehicle (with the transponder on it) you will need to use the guest lane and show identification to enter the Community.

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SHADY CANYON GOLF CLUB/CLUBHOUSE

The Shady Canyon Golf Club is for Members only and is not an amenity of the Association. However, social memberships are available for residents of the Community so they may be able to benefit from the fantastic facilities provided there. Should you wish to inquire about a social membership at The Shady Canyon Golf Club please contact Nicole Fournier, Director of Member Relations at (949) 856-7013.

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